1.- Legal information
1.1.- Website owner
According to the provisions of Spanish Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), I offer you the following information:
Virginia Gálvez Naranjo
NIF: 77173760 C
Calle Zarza, 1, 15
C.P: 11011 Cádiz
The purpose of this website is to attract clients interested in our services of Spanish lessons online.
1.3.- Responsible for the processing of personal data
Virginia Gálvez Naranjo
Telephone: +34 648 52 38 21
2.- Commitments and obligations of the user
The user is informed and accepts that access to this website does not imply, in any way, the beginning of a business relationship with Muuaak. In this way, the user agrees to use the website, its services and content (such as discussion forums) without violating current legislation, good faith and public order.
The use of the website, for illegal or harmful purposes in any way is prohibited and may cause damage or block the normal functioning of the website. Regarding the contents of this website the following is prohibited:
Its reproduction, distribution or modification, in whole or in part, unless you have my authorization as the legitimate owner.
Any violation of the rights of the provider as the legitimate owner.
Its use by a third party for commercial or advertising purposes.
When using the website, muuaak.com the user agrees not to carry out any conduct that could damage the image, interests and rights of Muuaak. The damage, disable or overload by third parties to the muuaak.com portal that prevents, in any way, the normal use of the web.
However, the user must be aware that the security measures of computer systems on the Internet are not entirely reliable, therefore, muuaak.com cannot guarantee the absence of malware or other elements that may cause alterations in the user’s computer systems (software and hardware), Or in their electronic documents and files contained therein. Notwithstanding, I provide all the necessary means and the appropriate security measures to avoid the presence of these harmful elements.
2.1- Security measures
The personal data communicated by the user to Muuaak may be stored in automated databases whose ownership corresponds exclusively to Virginia Gálvez Naranjo. This ensures all technical, organizational and security measures that guarantee the confidentiality, integrity and quality of the information contained therein in accordance with the current data protection regulations.
Communication between users and muuaak.com uses a secure channel, and the transmitted data is encrypted thanks to https protocols. Therefore, I ensure the best security conditions so that the confidentiality of the users is guaranteed.
2.2- Conflict resolution platform
In the case of a conflict, the dispute resolution platform (provided by the European Commission) is available to users via the following link: http://ec.europa.eu/consumers/odr/
4.- The purchase of private online Spanish Lessons
4.1- The user has a free 70-minute trial lesson that can be booked by filling in the following form. Within 48 hours the user will receive an email along with a level test to complete. All users are entitled to this service provided that it is their first lesson with this company.
The free software used in the classes will be the following: Google Drive to store the material and Zoom to make videocalls.
At the end of the trial lesson, after analyzing the user’s needs, if the client is happy with the methodology and wants to purchase lessons, the timetable of future classes will be agreed upon and instructions given on the payment methods, provided that vouchers were not purchased previously.
4.2- Types of services that the user can buy:
10-lessons voucher (80 minutes each class)
5-lessons voucher (80 minutes each class)
1 private lesson (80 minutes with a Specific Purpose: job, exam, travel, etc.)
10-lessons voucher IN PAIRS (80 minutes each class)
4-Spanish conversation lessons (60 minutes per class, on Sundays. Timetable depends on the level)
The 10-lessons voucher runs out after thirteen weeks and the 5-lessons voucher after eight weeks from the day of the free trial lesson or the first regular lesson. For this reason, the student must schedule at least one class per week and will only have three opportunities to reschedule.
The gift voucher is valid for a period of 6 months from its purchase. However, the standard lesson voucher time limits will always apply from the first lesson or trial lesson (please see paragraph above).
The commitment of two weekly classes is recommended in order to advance in the study of Spanish. However, one lesson per week may be scheduled. Once a voucher is finished, a new one must be purchased in order to continue the classes.
Lessons in pairs follow the same conditions as individual classes. The couple should agree on the timetable and methodology of the classes from the beginning. Changes may be made, however this must be based on a mutual agreement.
The voucher of 4 Spanish conversation lessons is valid for six weeks from purchase. The student must select the Sundays he/she will attend during the first 48 hours from purchase. The attendace of these lessons can be changed a maximum number of two times.
4.3- The following conditions apply to all vouchers: If the client doesn’t not respond within two weeks from the date of purchase to schedule the first meeting with the teacher, a refund will be made. Transactions fees of 2,9 % + 0,25 € will be applied.
4.4- Cancellation of lessons. Classes may be canceled up to twenty four hours in advance and rescheduled for another day. A maximum of three lessons per voucher may be rescheduled. If a class is canceled with less of twenty four hours noticed, it will be counted as completed.
4.5- Lateness. If the student arrives more than twenty minutes late, the teacher has the right to leave the videocall and the class will be counted as completed.
The voucher is composed of private classes adapted to the pace and needs of each student. A voucher does not correspond to obtaining a certain level of Spanish.
The student may negotiate the contents and and certain methodological aspects with the teacher prior to the preparation of the course. This may include the following: volume of homework, correction method, the development of skills (conversation, listening, writing and reading), etc.
4.6- Form of payment. We accept payments through this site via Stripe. In the case that this not work we will accept payments through Revolut or PayPal. In all cases, the total amount of the voucher chosen must be payed in advance.
5.- Refunds. Once the first lesson has been carried out payment is non-refundable. Upon purchase, you expressly accept that the cancelation of an order before its term will waive the right to a refund. This amount will remain as payment for the work (including reservation, needs analysis and planning) carried out so far.
The gift voucher also has a no money back policy. However, it can be used within six months of purchase (please refer to 4.2 for details).
If you are still in doubt, please contact us with your queries before making any payment.
6.- Copyright and licenses
We are the authors of our Spanish teaching materials and we do not waive this right. The Muuaak logo will be included in all the contents to indicate its authorship. Every time you use our material or a part of it, a modification or derivative work thereof, you must expressly maintain and cite Muuaak. The following logo:
represents the characteristics of: Attribution-NonCommercial 4.0 International (CC BY-NC 4.0) and expresses that Muuaak must be cited and commercial use of the original work or possible derivative works is not allowed:
Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
NonCommercial — You may not use the material for commercial purposes.
Muuaak is not responsible for the content of third-party websites linked to its websites, incoming or outgoing, since it cannot control the content of these third-party websites, being the sole responsibility of their respective owner.
8.- Disclaimer of warranties
Muuaak does not guarantee user satisfaction for accessing the website and / or its contents.
Muuaak is not responsible for any claim for the damage that the use or access to the website or the contents by the user could cause the user or third parties, which the user expressly accepts, exonerating Muuaak from any responsibility in this regard and thus the user assuming all responsibility.
Muuaak is not liable under any circumstances for damages that may arise from the illegal or improper use of this website.
9.- Reservation of rights
Muuaak reserves the right to modify these General Conditions without prior notice. It is recommended that the user reads them at each visit, if you have a contracted service, review them regularly.
Muuaak reserves the right to suspend, cancel, modify or delete any content without prior notice.
10.- Jurisdiction and partial nullity
In the case of a dispute, the user and Muuaak agree to be governed by the Courts of the city of Cádiz. The user agrees to waive their own jurisdiction for the resolution of any clause of this contract.
In the event that any of the clauses of this contract are judicially declared invalid, the others will remain fully in force.
11.- Applicable law and jurisdiction
In general, the relationship established between Muuaak and the users of its onlines services are subject to Spanish legislation and jurisdiction and to the courts of Cádiz.
You can contact us in the following ways:
Through our online form at http://www.muuaak.com/contact
In the case that any user should have further questions about the previously mentioned Legal Conditions or any other comments regarding the Muuaak website, please go to http://www.muuaak.com/contact
This legal notice has been updated for the last time on 13/01/2022.